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Terms Conditions That Cover Your prowin66 Account

These terms set out what you agree to when you open and use a prowin66 account, including how wallet payments via DANA, OVO, and GoPay are handled, and what we both expect from each other.

Applies to all account activityCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms replace previous versionsContact support if anything is unclear

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HOW WE HANDLE ACCOUNTS

Security, Data and Account Conduct Standards

Our terms are built around four areas that directly affect your account experience: how we protect your data, how we manage wallet security, how long we retain account records, and how you can request a change to your account details. Each area has a defined process — not a vague policy statement.

Account Data Handling

We collect only the data needed to run your account and process wallet transactions via DANA, OVO, or GoPay. Your data is not sold to third parties.

Wallet & Payment Security

Every DANA, OVO, and GoPay transaction is processed through an encrypted session. We verify wallet ownership before any withdrawal is released to your linked account.

Record Retention Policy

Account and transaction records are retained for the period required under applicable rules. You may request a summary of your transaction history through the support channel.

Requesting Account Changes

To update your registered wallet, change your contact details, or close your account entirely, submit a verified request via live chat or email. We action confirmed requests promptly.

TERMS QUERY CHANNELS

Ask Us About Any Term or Account Rule

If a clause in these terms is unclear, or you want to know how a specific rule applies to your account or your DANA, OVO, or GoPay wallet activity, reach out through any of the channels below. Our team handles terms-related queries as a priority and will give you a plain-language explanation rather than a copy-paste of the clause.

Team online

Live Chat

Open the chat window from your account dashboard at any time. Describe your terms question and an agent will walk you through the relevant clause.

Email Support

Send your query to our support address for a written response. Useful when you need a clear record of how a term applies to your account situation.

Account Help Centre

Check the Help Centre inside your account for common terms questions, wallet payment rules, and account suspension procedures — all written in plain English.

What These Terms Actually Cover

prowin66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on prowin66, you confirm you have read and accepted these terms in full. They govern every part of your account relationship with us — from how you fund your wallet using DANA, OVO, or GoPay, to how we process withdrawal requests and

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verify your identity. Account registration is available only where local law in Indonesia permits access to this type of platform; eligibility is your responsibility to confirm before registering. We may update these terms at any time, and continued use of your account after an update means
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you accept the revised version. If you disagree with a change, the correct step is to close your account and stop using the service. All transactions processed through your linked e-wallet — whether a DANA deposit, an OVO transfer, or a GoPay payment — fall under
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the transaction rules in these terms. We do not accept liability for payment delays caused by your wallet provider or your device. Any account found in breach of these terms may be suspended pending review. Players in Jakarta and Surabaya, like all other account holders, are
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bound by these terms equally regardless of device or access method.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we see most often from account holders about how our terms apply to day-to-day account use, wallet payments, and account closure. If your question is not here, live chat is the quickest path to a direct answer.

The moment you complete registration, these terms apply to everything you do on your account — deposits via DANA, OVO, or GoPay, game activity, and any withdrawal requests you submit.

We will notify you of material changes. Continuing to use your account after that notification means you accept the updated terms. You can close your account if you do not agree.

Yes. All e-wallet transactions are covered under the payment and transaction sections of these terms, including deposit processing, withdrawal verification, and any disputes.

You can request a summary of your transaction history through live chat or email support. We will provide the information held on your account within a reasonable timeframe.

Suspected breach of our terms — including providing false registration details, misusing wallet payments, or attempting to access the platform from an ineligible region — may result in a temporary suspension pending review.

Submit a closure request through live chat or email. We will confirm your identity, process any outstanding verified balance to your linked wallet, and close the account on confirmation.

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